Privacy Policy

Last updated: August 2026

This Privacy Policy explains how Novo Bot AI ("we", "us") collects, uses, and protects information when a business uses our AI chatbot on their website, and when that chatbot interacts with their visitors.

Information We Collect

• Account information you provide when signing up (name, business name, email, phone number).
• Website content you submit for training (URLs, price lists, brochures, policy documents).
• Conversation data between your chatbot and your website visitors, including any lead details a visitor voluntarily shares (name, phone number).

How We Use Information

• To train your chatbot on your business's real content so it can answer accurately.
• To deliver captured leads to your team and to WhatsApp.
• To operate, maintain, and improve the Novo Bot AI service.

Data Sharing

We do not sell customer or lead data. Captured lead information is shared only with the business that owns the chatbot, and delivered to that business's own WhatsApp number.

Data Retention

Account and lead data is retained for as long as your account is active, or as required by law.

Contact

Questions about this policy can be sent through our Contact page.